Help
Frequently Asked Questions - FAQs
Why purchase from Market Identity?
How do I find a particular product on your website?
If I have tried to find an item using the search box, and the search came up empty, what other options do I have?
I want to place an order, but I have some questions. What can I do?
How do I place an order?
Is my imprint included in the price of my order?
I want to put my company logo on the item but we do not have digital camera-ready art. What do I do?
What is your lead time for an order?
I have a special event date that has to be met, can you help me?
Can I order blank or undecorated products?
I would like to have a sample of an item before placing my order. If I request a sample, will you send me one?
What are your general payment terms for an order?
Why purchase from Market Identity?
With over 20 years of experience as wholesale distributors, we can guarantee the highest level of customer support, competitive prices and an outstanding selection of high-quality products—what more can you ask for?
How do I find a particular product on your website?
You can search for products on our website using the search box in the upper left- hand corner. You have the option to narrow your search by price or department—select your option using the advanced search menu immediately to the right of the search box. Once you've indicated the search criteria, simply enter a one word description, the product number or name of the product and click "GO!". The Search box may find more than one product that matches your query.
If I have tried to find an item using search box, and the search came up empty, what other options do I have?
First, try changing the word(s) used in your search to something more general. If that fails, try to locate the item by using the product department menu on the left side of the page. If you're still not able to find your product, we'd be more than happy to facilitate you in having your product created! Click here ((LINK TO CUSTOM PROJECTS LANDING PAGE)) to learn more about custom projects!
I want to place an order, but I have some questions. What can I do?
Our customer service department is more than happy to answer your questions! Please use the contact form found at the bottom of this page.
How do I place an order?
We've made it easier than ever for you to order high-quality retail items!
Click here for detailed instructions on how to place an order.
Is my imprint included in the price of my order?
Most of our products include a 1-color imprint on one location. To find out what is included in the price of an item, and to view any additional charges such as setup or run charges, please view the product specifications found just below the price table on the item's product page.
I want to put my company logo on the item but we do not have digital camera ready art. What do I do?
Out talented art department provides light touchups, simple color separations or re-sizing (on e-mailed art) and typesetting free of charge. If your artwork requires additional touch-ups, you will be billed at $25.00(G) per 1/2 hour. To receive a quote from our art department, please contact our customer service team using the form at the bottom of this page.
What is your lead time for an order?
Lead times may vary from product to product. The specific lead time for each product can be found on the item's product page under "Standard Production Time." Please note that lead times are based on 1-color imprints on one location, begin after credit approval and do not include transit time.
I have a special event date that has to be met, can you help me?
Absolutely! Please contact our customer service team using the form at the bottom of this page for further information on rush service, including additional charges and availability.
Can I order blank or undecorated products?
Please contact our customer service team using the form at the bottom of this page for assistance with ordering blank or undecorated products.
I would like to have a sample of an item before placing my order. If I request a sample, will you send me one?
Yes! To request a sample of any of our products, simply click the "Order Sample" button on the right-hand side of an item's product page.
What are your general payment terms for an order?
We accept Visa, MasterCard and American Express credit cards for orders to be delivered inside the United States. We also accept written and signed purchase orders from authorized retailers with established credit.
