Terms & Conditions

Orders

• The following must be confirmed in writing: decorated orders, changes to blank or decorated orders, reorders. Please also include previous purchase order number and date where applicable.
• Changes to your order may result in changes to the original ship date.

Order Acceptance

All orders are binding upon the corporation only after acceptance by Market Identity / It’s All Greek To Me. To receive order acknowledgement, please provide an email address on the purchase order.

Production Times

• Production time begins upon receipt of complete order and approval of artwork and credit.
• Add 3 business days for production proofs.
• Screen printing, pad printing and dye sublimation: 5 business days.
• Multi-color heat transfer: 7 business days.
• Embroidery: 10 business days.
• Larger orders and multi-color imprints may require more production time.

Pricing

• Prices, items and colors are subject to change without notice.
• Shipping charges will be added to the invoice.
• Ink color changes within an assortment will incur a $24 charge per change.

Shipping

• F.O.B. Factory. All shipping and handling charges will be added to the invoice.
• Please supply complete shipping address (no P.O. Boxes allowed).
• Please specify commercial or residential location upon ordering.
• We will use Market Identity / It’s All Greek To Me preferred carriers, unless a specific carrier is requested and a shipper number is provided.
• Quote may be requested for shipping via overland truck.
• We do not assume responsibility for time delays in transit. Factory responsibility ceases when merchandise is in the possession of the carrier.

Claims

Please contact us within 5 days of product delivery for any shortages, damages or discrepancies. If you have a damaged shipment, original packaging must be retained for claim evaluation.

Cancellations

• All cancellations must be in writing; verbal cancellations will not be accepted.
• Blank or decorated orders cancelled during production will be charged at the cost of material and labor expended to date, including shipping costs.

Product Warranties

• All Market Identity / It’s All Greek To Me products are guaranteed against defects in material and workmanship for a period of 90 days from the invoice date.
• Defective products may be returned for credit or replacement.
• Decorated products returned within 30 days of invoice date will be replaced and redecorated with original artwork free of charge.
• Decorated products returned after 30 days of invoice date will be replaced and returned undecorated.
• Warranty does not apply to products decorated by someone other than Market Identity / It’s All Greek To Me.

Returns

Please contact us within 5 days of product delivery for a return goods authorization number and instructions. Unauthorized returns will be refused and returned to sender. No replacement or credit will be issued for merchandise which is unavailable for return to the factory.

• All returns must be made within 30 days of shipment and include a Market Identity / It’s All Greek To Me return authorization number.
• Returns not due to a Market Identity / It’s All Greek To Me error incur a restocking fee equal to 25% of the purchase price plus any shipping costs.
• Charges are posted to the customer’s current balance.
• Once items are decorated, no returns will be accepted.
  • All boxes containing blank items must be inspected and verified as the correct product ordered before decorating.
  • For third parties, it is the decorator’s responsibility to verify shipments.

Disclaimer Policy

• 100% cotton fabric colors are not guaranteed to be colorfast.
• Due to variances of materials and other circumstances beyond our control, we cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot.
• Due to manufacturing tolerances, all dimensions have acceptable variations.
• We are not liable for delays due to acts of God, material shortages, shipping or Customs interventions.

Photography & Trademarks

Colors and sizes may not be representative of true product colors.

The artwork designs and trademarks imprinted on the products displayed on this website are reproduced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are either endorsed by, or produced for, the owners of the artwork, designs or trademark.

All copy or other material submitted by the customer for use by the factory in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the factory on the items ordered will not violate any such laws, and Market Identity / It’s All Greek To Me hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold the factory harmless to any damages, costs and/or expenses when they arise under all such laws as consequence of the factory’s use of said copy or other materials of the operations undertaken by this agreement. All trademarks and service marks are the property of their respective owners.

All terms and conditions are subject to change without notice.